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Privacy Policy

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Last updated: November 2025

1. Overview

Muted Palette respects your privacy and is committed to protecting your personal data.
This policy explains how we collect, use and store information when you visit our website or purchase from us.

2. Information We Collect

We may collect:

  • Contact details – name, email address, billing and delivery address

  • Order details – items purchased and payment information (processed securely through Wix Payments or PayPal; we never see your full card details)

  • Communication – emails or messages you send to us

  • Website usage – via cookies and analytics tools to help improve site performance

3. How We Use Your Information

We use your information to:

  • Process and deliver your order

  • Communicate about purchases, deliveries or returns

  • Respond to enquiries and provide support

  • Maintain internal records and improve our services

  • Comply with legal obligations (e.g. tax records)

4. Sharing of Information

Your data is shared only with trusted third parties that help us operate the site and fulfil orders, such as:

  • Wix.com Ltd. 

  • Payment processors – Wix Payments or PayPal

  • Postal or courier services for delivery

These providers process data in compliance with GDPR and use it only for the purpose of fulfilling your order.

5. Data Storage and Security

All data is stored securely within Wix’s encrypted servers or password-protected local systems.
We retain order information for legal accounting purposes (normally 6 years) and then delete or anonymise it.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications at any time

  • Complain to the ICO (Information Commissioner’s Office) if you believe your data has been mishandled

To exercise these rights, jo@mutedpalette.co.uk

7. Cookies

This website uses cookies to enable site functionality and understand visitor behaviour.
You can disable cookies in your browser settings, though some features may not function correctly.

8. Contact

If you have any questions about this policy or your data, please contact:
Muted Palette
jo@mutedpalette.co.uk

United Kingdom

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